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If you request a refund for an online course, Colorado CPR & Safety Professionals will issue a refund with a 3% restocking fee.

If you cancel 72 hours in advance of the class start time, Colorado CPR & Safety Professionals will issue a refund with a 3% restocking fee.

If you cancel within 72 hours of the class start time and before 24 hours prior to the class start time, no refund will be issued, but you will be given the option to book within 45 days another existing future class.

If you cancel within 24 hours of the class start time or you are a no-show, no refund will be given and no option for rescheduling will be allowed. You will have effectively forfeited the class.


For privately held classes at your Location, Program, or Center:

If the guaranteed minimum number of staff that was agreed upon are no-shows, you will still be charged the guaranteed minimum amount that was agreed upon.

If a Colorado CPR & Safety Professionals (CCSP) Instructor arrives to a privately held class, we will charge the program the required fee to cover Instructor costs plus $100.00 if any of the following occur:

  • Students are a no-show.
  • CCSP Instructor is not able to teach the class due to an unsafe environment.
  • A required and agreed upon language translator does not arrive as agreed upon.
  • The Location, Program, or Center communicated the incorrect date and/or time to their students resulting in no-shows.

If the start time of the class is delayed by the Location, Program, or Center delinquency by more than twenty (20) minutes, an additional fee of $100.00 will be applied to the total invoice. CCSP has the right to cancel a class with no refund if the privately held class is not ready to start 20 minutes after the agreed upon start time.


In the very rare event that Colorado CPR & Safety Professionals cancels a class, a full refund will be issued.

Unless there was an error on the part of Colorado CPR & Safety Professionals, we do not offer refunds for the Online Standard Precautions Course.

You are responsible for keeping a copy of your Certificate(s). This is in no way the responsibility of Colorado CPR & Safety Professionals.

  • If you lose or need to re-print your Online Standard Precautions Certificate, you can do so in My Courses.
  • If you require a support staff to manually access and email you your Online Standard Precautions Certificate, you will need to contact us and you will be charged $15.
  • If you lose or need a replacement In-Person Standard Precautions Certificate, you will need to contact us and you will be charged $15.
  • If you lose or need a replacement CPR/AED & Basic First Aid Card, you will need to contact us and you will be charged $15.
  • If you lose or need a replacement Medication Administration Certificate, you will need to contact us and you will be charged $15.